- Supporting each other
- Taking ownership of problems
- Communicating openly
- Treating customers with respect
This approach allows us to deliver a consistent level of service and build long-term relationships with the businesses we support.
How we work as a team
At TCNS, our team combines technical expertise with a genuine commitment to being helpful, approachable, and easy to work with. We believe that strong relationships are built through consistency, trust, and clear communication.
Experience you can rely on
Our engineers and support staff bring a wide range of experience across managed IT services, cyber security, cloud platforms, and infrastructure.
More importantly, they understand that:
Every business is different
Technology should support people, not frustrate them
Clear communication matters just as much as technical ability
More importantly, they understand that:
Every business is different
Technology should support people, not frustrate them
Clear communication matters just as much as technical ability
A personal approach
When you work with TCNS, you are not dealing with anonymous teams or rotating contacts. You work with people who take the time to understand your business and your priorities.
This personal approach is a key reason customers continue to work with us year after year.
Dave Wyre
David is a skilled and experienced Technical Engineer, People and Project Manager with over 24 years’ experience within the IT and communications industry.
With an exceptional track record of successfully running multiple, large-scale, complex projects for blue-chip clients, David has succeeded though being client-centric, maintaining a solution-focus, strong communication with stakeholders and ensuring the highest standards throughout each phase of delivery. David is committed to supplying an exceptional service to TCNS’s clients and colleagues.
Russell Vernalls
I originally started just under 16 years ago at TCNS working within the sales department in designing and producing the marketing material using graphic applications such as photoshop and in-design. This has developed over time, and I have gone up through the ranks to Account Manager for many of our clients ranging rom small to large projects. This role still involves putting together marketing designs including strategies, cold calling, collaborating with vendors/suppliers and developing new business opportunities in using our array of ICT services portfolio.
I have a BA Honours in Art and is always my passion outside of work, I also participate in a lot of football and sports activities and trying to raise money for charities in events.
Gary Fuller
Technical lead, project planning and implementation, infrastructure management, occasional field work and hardware installation along with assisting with helpdesk escalations.
I enjoy socialising at group events, occasional gaming, heading out for food, road trips, spending time with friends and family.
We Are Proudly Partnered With
"Always very helpful and attentive, quick responses to any issues we may have. The team always go above and beyond. Would recommend."
Sarah Szilvasi, Finance Manager
"After experiencing a technical hitch in 2014, we were introduced to TCNS.
Since then, TCNS have changed our world in terms of IT support. Not only are they the most delightful group of people we have gotten to know over the past eleven years, but their response to our calls is always immediate – no matter how big or small the issue is; their knowledge is second to none – never phased at the challenge and always diligent in resolving the problem quickly.
If we are to name names particularly Paul, Gary and Russell have saved us on numerous occasions, and all are held in my highest esteems. Cannot thank you guys enough for just being you. Don’t change or leave!"
Sue Hover - Colecraft Engineering
"Brilliant service from TCNS. Always an email or call away when facing problems especially with our older systems.
Any issues are resolved as quickly as possible. Gary and Russell are amazing! Thank you "
Kadie Jones, Office Administrator
"We have now used TCNS for many years. The whole team have a high level of expertise and knowledge. If any issues arise, they are quick to respond and often solve the issue quickly and efficiently. Their support service is excellent! I can highly recommend this company, nothing is too much trouble!"
